Frequently Asked Questions
Answers to common questions about Chaparral Materials
At Chaparral Materials, we believe in keeping our residential and commercial construction customers throughout the Southwestern United States (NM, CO, TX) informed. Here’s what else you should know:
What is your service area?
With yards located across New Mexico (Albuquerque, Farmington, Las Cruces, Rio Rancho, Sante Fe), Texas (El Paso), and Colorado (Durango), Chaparral Materials services major metropolitan areas as well as smaller towns and rural locations across the American Southwest. Our yards offer delivery service throughout New Mexico, southwestern Colorado, and El Paso, TX.
How are your crews trained?
We train and certify all Chaparral Materials operators in-house, so they are prepared to safely deliver materials to your jobsite. We hold weekly training sessions on safety for all employees, and we even offer a safety incentive benefit program for our stockers and warehousemen.
What type of fleet do you have?
Like our fellow GMS companies, Chaparral Materials commands a delivery fleet of expertly maintained vehicles, including boom trucks, flatbed trucks, and more. In total, the Chaparral fleet includes some of the most innovative material handling equipment in NM, CO, and TX.
Is there a truck near me?
Chaparral Materials serves construction customers in big cities, small towns, and rural locations across the Southwestern U.S. Our fleet is dispatched from our yards in NM, CO, and TX. So yes, chances are there is a truck near you!
Do you offer delivery outside of standard business hours?
Yes. If you need commercial construction jobsite delivery in New Mexico, southwestern Colorado, and west Texas, before or after business hours, or on weekends, our crews can do that too. Chaparral Materials is dedicated to going the extra mile to provide excellent customer service.
Do you offer commercial deliveries?
Our expert staff are fully trained for delivery to commercial construction sites in New Mexico, Colorado, and Texas. We can deliver your materials using walk ups, walk downs, elevator roll-ins, buck hoists, high-rise cranes, and boom trucks. Our delivery fleet is modern and well maintained, with the capacity to deliver your materials when and where you need them.
Do you perform site inspections?
Yes. Chaparral Materials regularly performs pre- and post-delivery inspections of jobsites to check safety, stocking conditions, equipment, and quality control.
Does Chaparral deliver to residential sites?
Yes. We use off-road drywall carts for sand and grass, and we can pre-deliver your drywall before your window installation if you need them. Chaparral Materials can also perform on-site delivery access evaluations.
Can you do a walk up, walk down, or hand up at a residential site?
Yes. For a small additional charge, our expert staff can provide this value-added service to residential construction customers across the Southwestern U.S.
Can you special order a product for me?
Yes. Chaparral Materials can order many specialty products like Fry Reglet aluminum trim, Armstrong® Axiom ceiling systems, colored ceiling tile, non-stock FRP colors, and a variety of tools and fasteners. If you need an item that you don’t see at one of our yards or on the website, let us know and we’ll help get it for you.
Can you help me with my product warranty?
Absolutely! Our expert staff is happy to assist you with manufacturer warranty issues and manufacturer representation when necessary. At Chaparral Materials, we want you to be completely satisfied with your purchases, and our service.
What types of steel framing do you carry?
Chaparral Materials stocks 25 gauge to 16 gauge steel framing in a variety of lengths. We also offer full manufacturer support for all technical and engineering aspects of our steel framing and accessories.
Is Chaparral Materials OSHA compliant?
Yes. We believe nothing is so important that it can’t be done safely. Chaparral Materials is committed to full compliance with OSHA and DOT laws and regulations, and we conduct regular jobsite visits to check for crew compliance.
Can I pick up an order myself at a yard?
Absolutely! Local construction customers can “will call” orders in advance, or they can visit our yards to speak directly with our expert staff about specific needs. If you don’t see the tool or product you need, we will work with you to special order it.